Scheduling
Services are scheduled by appointment only. To accommodate today’s busy lifestyle we do often have same day appointments available. However, to ensure that we are able to accommodate your preferred appointment times, we ask that you schedule with as much advance notice as possible. All appointments are reserved with a credit card at the time of scheduling.
Thank you for reading this post, don't forget to subscribe!Age Requirement
We accept appointments for children under the age of 16 if they are accompanied by a parent or guardian during the service and have a parent or guardian signed waiver. Children 16-18 years old are required to have a parent or guardian signed waiver and are not required to be accompanied by a parent or guardian during the service unless requested by the therapist.
Children under the age of 12 will not be allowed to wait in the waiting area alone while parent(s) and/or guardian are in massage sessions. They must accompany their parent and/or guardian in the treatment room.
Cancellation Policy
24 hours notice is required to cancel or reschedule an appointment. Failure to cancel appointments at least 24 hours in advance or failure to show up for your appointment will result in a charge of 100% of the scheduled appointment fee which will be processed on the credit card retained on file to reserve appointment.
Arriving Late
If you are late to your session you are welcome to receive whatever time is left in your appointment. Due to our tightly booked schedule we are generally unable to extend your session beyond your original appointment time. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled.
Therapists
If you prefer either a male or female therapist you can request this at the time of booking your appointment. If you have enjoyed the services of a particular therapist on a prior visit, feel free to request that person.
Gift Card Policy
Gift cards may be purchased for any value amount and are redeemable for massage services only. No cash value. The Palms Massage & Wellness is not responsible for lost, stolen, unauthorized card use or damaged cards. Gift cards MUST be presented at the time of rendered services. Gift cards may be replaced only if a valid card number or original receipt can be provided. Replacement cards will reflect the value remaining at the time we receive your report of loss, theft, damage, or unauthorized use.
If a gift card remains unused for more than three (5) years from the original purchase date, it will be considered expired.
Additional Terms & Conditions:
If a gift card remains unused for more than three (3) years from the original purchase date, a $1 monthly service charge will be deducted from the remaining balance until it is used or depleted.
Gift cards that list specific services or spa packages will convert to their original dollar value if:
- The card is redeemed more than six (6) months after purchase
- The designated service or package is no longer available
- The service is not redeemed in full during a single visit
- The recipient chooses a different service than the one listed
If an appointment is booked with a gift card and the client does not show up or fails to cancel with proper notice, the full value of the scheduled session may be deducted from the gift card.
Gift cards may also be used for retail products, unless otherwise noted at the time of purchase.
We are unable to look up gift card balances or history without the original card number or receipt. Please keep this information stored safely.
Gift cards may not be used to purchase other gift cards and cannot be redeemed for cash unless required by law.
Thank you for honoring these guidelines as we work to provide a seamless, supportive wellness experience for all guests. If you have questions about gift card usage, we’re happy to help.
Additional Terms & Conditions:
If a gift card remains unused for more than three (3) years from the original purchase date, a $1 monthly service charge will be deducted from the remaining balance until it is used or depleted.
Gift cards that list specific services or spa packages will convert to their original dollar value if:
- The card is redeemed more than six (6) months after purchase
- The designated service or package is no longer available
- The service is not redeemed in full during a single visit
- The recipient chooses a different service than the one listed
- If an appointment is booked with a gift card and the client does not show up or fails to cancel with proper notice, the full value of the scheduled session may be deducted from the gift card.
- Gift cards may also be used for retail products, unless otherwise noted at the time of purchase.
We are unable to look up gift card balances or history without the original card number or receipt. Please keep this information stored safely.
Gift cards may not be used to purchase other gift cards and cannot be redeemed for cash unless required by law.
Thank you for honoring these guidelines as we work to provide a seamless, supportive wellness experience for all guests. If you have questions about gift card usage, we’re happy to help.